【摘 要】 目的：研究优化门诊护理分诊流程对临床分诊准确率及患者满意度的影响。方法：自本院门诊2017年7月至2019年6月两年间接收的患者中抽取100例作为研究对象，分为常规组及优化组，常规组50例落实常规门诊护理，优化组50例优化门诊分诊流程落实护理，统计两组分诊准确情况及患者护理满意度，从分诊效率、护理态度、分诊满意度等方面评估护理质量并行组间对照。结果：此次观察中优化组分诊准确率较常规组显著较高，护理满意度统计显示，优化组护理满意度显著高于常规组，两组对比均存统计学差异(P<0.05)，护理质量多项评分中，优化组分诊效率评分、护理态度评分、分诊满意度评分均显著高于常规组(P<0.05)。结论：在门诊护理活动中对分诊流程进一步优化可提高分诊准确率，同时提升患者满意度及护理质量。

    【关键词】 门诊护理;分诊流程优化;分诊准确;满意度;护理质量

    [Abstract] Objective：To study the effect of optimizing the process of outpatient nursing triage on clinical triage accuracy and patient satisfaction. Methods： A total of 100 patients were selected from the outpatient department of our hospital from July 2017 to June 2019. They were divided into routine group and optimization group. 50 patients in the routine group received routine outpatient care ......